FAQs

HOW DO I CHECK THE STATUS OF MY ORDER?
To check the status of an order, please use our Order Tracking page. Note, it can take up to 5 weeks for you to receive your item.

After an order has been placed, it's immediately sent to our fulfillment center where we will ship your items within 7 business days. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

HOW LONG DOES DELIVERY TAKE?
Usually 2-4 weeks. Due to high demand of some of our most popular products, please allow 2-5 weeks for delivery.

If your order hasn't arrived within 30 days from the date that the product was shipped, contact our support team at info@BuyStrange.com for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

I'VE PLACED AN ORDERS WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
Because of the way we source our products, we don't have all of our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you!

WHAT IF I ENTER THE WRONG SHIPPING ADDRESS, CAN I CHANGE IT?
If this happens to you, email us as soon as possible at info@buystrange.com, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

HOW SECURE IS MY PERSONAL INFORMATION?
BuyStrange.com takes customer safety VERY seriously and as such adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. In addition to this, our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.